Shipping and delivery

WHERE CAN WE DELIVER THE PACKAGE TO?

All our products can be shipped to the most of European countries including: UK, Germany, France, Netherland, Belgium, Italy,Spain, Austria, Portugal, Swiden, Greece, Lativ, Poland, Romania, Czech，Slovakia，Slovenia，Finland，Lithuania，Luxembourg，Bulgaria；48 states in the USA, EXCEPT Alaska, Hawaii, Puerto Rico, Guam. If you cannot choose delivery method when make the order, please kind contact our customer service: support@avakabike.com.

 Delivery time: Total Delivery Time = Processing Time + Shipping Time.

CUSTOMS DUTY

Our selling products on the site are included the customs fees, the customs duty taken by AVAKA, customers won't take more extra customs duties when receive the bike.

 

PROCESSING TIME

Standard orders must be placed before 16:00 Beijing standard time to start processing on the next business day. Processing usually takes 1-2 business days, and orders will arrive within 3-5 business days from when the order is shipped.

 

SHIPPING & DELIVERY RATES 

All products are free-shipping.
For products in EU, usually it will take 2-5 business days to be delivered, the products are shipped for free by UPS and without extra customs duty. Any problems please contact our customer service by email or whats app online，we’ll do our best to solve it.

For products in UK, usually it will take 1-3 business days by DPD, the buyer pays no more extra shipping fees and customer fees in UK. Any problems please contact our customer service by email or whats app online, we’ll do our best to solve it..

For products in USA, usually it will take 2-5 business days to be delivered, the products are shipped for free by Fedex and without extra customs duty. Any problems please contact our customer service by email or whats app online，we’ll do our best to solve it..

 *Please provide correct and accurate shipping address and information. Any charges incurred by AVAKA to reroute a shipment or make an address correction will be the responsibility of the customer. AVAKA will make every attempt to contact the customer in advance to avoid additional shipping charges when possible.

 *If the tracking information is lost or stop updating, please contact your local Express office for a claim for the lost or mis-delivered packages.Please track the package information on the site: https://www.ups.com/WebTracking, also kindly contact our customer service: support@avakabike.com, my team will help you.